Privacy Policy
Last Updated: 10 June 2026
At iTour, operated by Rethink Ways Private Limited
("iTour", "we", "our", or "us"), we are committed to protecting your privacy and
handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we
protect it, and the choices available to you when you use our website, submit an
enquiry, request a quotation, make a booking, or otherwise interact with our
services.
By using our website or services, you agree to the collection and use of
information as described in this Privacy Policy.
1. Who We Are
This Privacy Policy applies to the website
www.itour.co.in and its associated subdomains
operated by Rethink Ways Private Limited.
Registered Office:
4B, 59, Sagas Amar Court,
G. N. Chetty Road,
T. Nagar, Chennai – 600017,
Tamil Nadu, India
2. Information We Collect
We may collect information that you voluntarily provide to us, as well as
information collected automatically through your use of our website.
Information You Provide
- Full name
- Email address
- Phone number
- City or address
- Travel destination preferences
- Travel dates
- Number of travellers
- Passport information (where required)
- Nationality and date of birth
- Visa-related information
- Special travel requirements
- Messages, enquiries, reviews, or feedback submitted to us
Booking Information
When you make a booking, we may collect information necessary to arrange
travel services, including traveller details required by hotels,
airlines, transport providers, visa facilitation partners, and other travel suppliers.
Information Collected Automatically
- IP address
- Device information
- Browser type
- Operating system
- Pages visited
- Time spent on pages
- Referring website information
- Cookie and analytics data
Information from Third Parties
We may receive limited information from third-party platforms and service
providers when you interact with our advertisements, social media pages,
website analytics tools, or financing partners.
- Facebook, Instagram, and other social media interactions
- Google Analytics and similar analytics platforms
- Approved financing partners including Mihuru
- Travel suppliers, referral partners, and service providers
Payment Information
Payments are processed through authorised payment providers and banking
channels. iTour does not store complete credit card, debit card, or banking
credentials on its servers.
3. How We Use Your Information
We use your information for purposes including:
- Responding to enquiries and travel requests
- Preparing quotations and itineraries
- Processing bookings and reservations
- Coordinating with hotels, airlines, transport providers, and travel partners
- Providing customer support
- Sending booking updates and travel information
- Processing payments and invoices
- Facilitating visa-related services
- Improving our website and services
- Conducting analytics and performance measurement
- Sending promotional offers and marketing communications where permitted
- Preventing fraud, abuse, and unauthorised activity
- Complying with legal and regulatory requirements
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
To provide travel-related services, we may share relevant information with:
- Hotels and accommodation providers
- Airlines and transportation providers
- Visa facilitation partners
- Travel insurance providers
- Tour operators and activity providers
- Payment processors and banking partners
- Technology and website service providers
- Government authorities where required by law
Information shared with third parties is limited to what is reasonably
necessary to deliver the requested services.
International Travel Services
For international travel bookings, certain personal information may be
shared with service providers, government authorities, embassies,
airlines, hotels, and other organisations located outside India where
necessary to fulfil your travel arrangements.
5. Cookies & Advertising Technologies
Our website uses cookies and similar technologies to improve functionality,
analyse website performance, and support marketing activities.
Cookies may be used to:
- Maintain website functionality
- Remember user preferences
- Measure website traffic and engagement
- Improve user experience
- Analyse advertising performance
- Display relevant advertisements
We may use third-party analytics and advertising technologies,
including Google Analytics, Google Ads, Meta Pixel (Facebook Pixel),
and similar tools.
You may manage or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of some website features.
6. Marketing Communications
We may send travel updates, offers, promotions, newsletters, and other
marketing communications to users who have provided their contact information
or expressed interest in our services.
You may opt out at any time by:
- Using the unsubscribe option in communications
- Contacting us directly
- Requesting removal from marketing communications
Transactional communications relating to bookings, payments, travel updates,
or customer support may still be sent where necessary.
7. Data Security
We implement reasonable technical, administrative, and organisational
measures to protect personal information against unauthorised access,
misuse, alteration, disclosure, or destruction.
- HTTPS / SSL encryption
- Restricted access to customer information
- Password-protected systems
- Secure payment processing through authorised providers
- Regular software and security updates
While we take reasonable precautions, no method of internet transmission
or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide travel services
- Fulfil bookings
- Maintain business records
- Resolve disputes
- Meet legal, tax, accounting, and regulatory obligations
When information is no longer required, it may be securely deleted,
anonymised, or archived in accordance with applicable business and legal requirements.
9. Your Rights
Subject to applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate information
- Updating of personal details
- Withdrawal of marketing consent
- Deletion of information where legally permissible
10. Children's Privacy
Our services are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13.
Users under the age of 18 should access our services only under the
supervision of a parent or legal guardian.
11. External Links
Our website may contain links to third-party websites, including hotel websites,
airline booking portals, tourism boards, travel blogs, payment providers,
and partner platforms.
iTour does not control the privacy practices or content of third-party websites.
Users are encouraged to review the privacy policies of any external websites they visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our
services, technology, business practices, or legal requirements.
Updated versions will be published on this page with a revised
"Last Updated" date.
Continued use of our website or services after changes are posted
constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your
privacy rights, or would like additional information regarding how your
data is handled, please contact:
iTour By Rethink Ways Private Limited
Email: info@itour.co.in
Phone / WhatsApp: +91 9384000347
Address:
4B, 59, Sagas Amar Court,
G. N. Chetty Road,
T. Nagar, Chennai – 600017,
Tamil Nadu, India
Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM IST
By using the iTour website or services, you acknowledge that you have
read and understood this Privacy Policy.
