Terms and Conditions

Last Updated: 10 June 2026

These Terms and Conditions ("Terms") govern your use of the iTour website (www.itour.co.in) and all travel-related services provided by Rethink Ways Private Limited ("iTour", "we", "our", "us").

By accessing our website, making an inquiry, requesting a quotation, or booking any travel service through iTour, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

These Terms apply to all users of the website, including visitors, customers, travellers, and anyone using our services online, over the phone, through WhatsApp, email, or in person.

• You are at least 18 years of age and legally capable of entering into a binding agreement.
• Any booking made on behalf of other travellers has been authorised by those travellers.
• Information provided during the booking process is accurate and complete.
• Users under 18 years of age may access the website only under parental or guardian supervision.

2. Our Services

iTour provides travel-related services including:

• Holiday Packages
• Honeymoon Packages
• Group Tours
• Family Vacations
• Corporate Travel
• Hotel Bookings
• Flight Booking Assistance
• Visa Guidance & Documentation Support
• Airport Transfers
• Ground Transportation
• Travel Consultation & Itinerary Planning
• Travel Insurance Advisory through third-party providers

iTour acts primarily as a travel facilitator and booking intermediary. Services provided by hotels, airlines, transport providers, attraction operators, and other suppliers remain subject to their own terms and policies.

3. Booking & Confirmation

A booking shall be considered confirmed only when:

• Complete traveller details have been provided.
• The required booking deposit or full payment has been received.
• An official Confirmation Voucher has been issued by iTour.

Verbal discussions, quotations, itineraries, proposals, or payment receipts alone do not constitute a confirmed booking.

Accuracy of Information

Customers are responsible for ensuring all traveller details are accurate, including:

• Full name (as per passport or government ID)
• Date of birth
• Passport details
• Contact information
• Dietary requirements
• Medical conditions relevant to travel
• Special requests

Package Inclusions

Only services specifically mentioned in the Confirmation Voucher shall be considered part of the booking.

Flight Bookings

Flight tickets are not included in package pricing unless explicitly stated in the package details, quotation, invoice, or Confirmation Voucher.

4. Payment Terms

Deposit & Full Payment

• A non-refundable booking deposit may be required.
• Remaining balances must generally be paid at least 30 days before departure.
• Bookings made within 30 days of departure may require full payment immediately.
• Failure to pay within the required timeframe may result in cancellation.

Accepted Payment Methods

• Bank Transfer / NEFT / RTGS / IMPS
• UPI Payments
• Credit Cards
• Debit Cards
• Payment Gateway Transactions
• Approved EMI Financing Partners

Price Changes

Prices quoted are valid only at the time of quotation and may change before booking confirmation due to airline fare changes, hotel revisions, government taxes, currency fluctuations, fuel surcharges, or supplier increases.

GST & Taxes

All prices are inclusive of applicable GST unless explicitly stated otherwise.

5. Cancellation Policy

All cancellation requests must be submitted through your assigned Travel Consultant via email, WhatsApp, or other official communication channels.

Refund Processing

Approved refunds will generally be processed within 10–15 working days and credited back to the original payment source.

Supplier-Specific Policies

Certain airlines, hotels, cruises, and transport providers may have separate cancellation policies that override standard cancellation terms.

6. Force Majeure

iTour shall not be liable for delays, cancellations, disruptions, losses, injuries, or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, weather conditions, government restrictions, political unrest, strikes, transportation failures, or similar events.

7. Easy EMI Terms

EMI financing may be offered through approved lending partners. Approval, interest rates, fees, and repayment schedules are determined solely by the lender.

iTour is not responsible for EMI approvals, rejections, foreclosure charges, or financing decisions.

8. Promotions, Offers & Coupon Codes

• Promotions are subject to campaign-specific terms.
• Only one coupon may be used per booking unless stated otherwise.
• Offers cannot be applied retrospectively.
• Offers may be modified or withdrawn without notice.
• Fraudulent use of promotions may result in cancellation.

9. Travel Documents & Visa

Travellers are solely responsible for ensuring that passports, visas, insurance, vaccination certificates, and other travel documentation remain valid throughout their journey.

Visa Disclaimer

• Visa approval is solely at the discretion of the relevant embassy or consulate.
• iTour does not guarantee visa approval.
• Visa fees are generally non-refundable once submitted.
• iTour shall not be liable for visa delays or rejections.

10. Travel Arrangements

Hotel classifications, amenities, and service standards may vary by destination. Photographs and promotional images are for illustrative purposes only.

iTour reserves the right to make reasonable changes to hotels, transportation, sightseeing schedules, activities, or travel arrangements due to operational requirements, supplier availability, weather conditions, or safety considerations.

11. Limitation of Liability

To the maximum extent permitted by law:

• iTour acts solely as a booking facilitator and intermediary.
• iTour shall not be liable for acts or omissions of third-party suppliers.
• iTour shall not be responsible for airline delays, visa refusals, weather disruptions, or force majeure events.
• iTour shall not be liable for indirect, consequential, incidental, or punitive damages.
• Our total liability shall not exceed the amount paid for the affected booking.

12. Intellectual Property

All website content including text, graphics, photographs, videos, logos, package descriptions, and destination information are the property of Rethink Ways Private Limited or its licensors.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

13. Privacy & Data Collection

Your use of iTour is also governed by our Privacy Policy. By using our services, you consent to the collection and processing of personal information necessary to provide travel services.

14. User Conduct

Users agree not to:

• Use the website unlawfully
• Provide false information
• Impersonate another person
• Upload harmful content
• Attempt unauthorised access to systems
• Use automated tools to extract website content
• Engage in fraudulent activity

15. Changes to Terms

iTour reserves the right to modify these Terms at any time. Updated versions shall be published on this page with a revised "Last Updated" date.

16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

17. Grievance Redressal

For complaints, concerns, or disputes:

Grievance Officer
Rethink Ways Private Limited
Email: info@itour.co.in
Phone: +91 9384000347

We aim to acknowledge complaints within 3 working days and provide a resolution within 15 working days wherever reasonably possible.

18. Contact Us

iTour By Rethink Ways Private Limited

4B, 59, Sagas Amar Court,
G.N. Chetty Road,
T. Nagar, Chennai, Tamil Nadu, India – 600017

Phone / WhatsApp: +91 9384000347

Email: info@itour.co.in

Customer Support Hours:
Daily, 10:00 AM – 6:00 PM IST